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Customer Stories

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AI First

Utility Management Software

One Platform.
Everything Connected.

Billing. Meters. Service & Work Order. Assets. Reporting. One software for water, electric, and gas utilities.

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Backed by Stanford University. Recognized By Google. Partnered with Isle Utilities.

TRUST

See how small and mid-sized utilities achieved measurable ROI with SMART360.

00⁺

Meters Live

ROI Increased

Less Ops Investment

Built-in Integrations

INDUSTRIES

One platform built for every utility type - water, electric, or gas.

Leak detection. SDWA/EPA reporting. Non-revenue water tracking. Made for your water utility.

Electric Utility - Revenue protection. Outage-aware billing. PUC/PSC exports.

Safety inspections. PHMSA compliance. Predictive maintenance. All at your gas distribution company.

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Managing Utility Shouldn't Be This Hard

Your team is stretched thin. Your systems don't talk to each other. Sound familiar?

Revenue Leaks Quietly

Bills go out late. Adjustments pile up. By year-end, 15% of revenue never made it to books.

Audits Keep Getting Harder

Regulators want more documentation. Compliance deadlines don't move.

Finance Is Getting Tough

Costs are up. Rates are stuck in approval. Collections lag behind. Every dollar matters.

Customers Expect More

They want online payments. They want real-time updates. Most utilities can't deliver that.

Field Ops Not in Sync

Field Technicians wait for paper orders. Dispatchers juggle phone calls.

Knowledge Is Retiring

When Senior Reps leave, decades of experience leave with them.

Six Core Functions. One System. Everything Talks.

Every module shares the same database. No integration gaps. No vendor finger-pointing.

Customer Information

Every account, meter, service request, and payment - visible in one place. Self-service options reduce call volume.

One view. Complete history.

35% fewer repeat calls and 60% faster inquiry resolution.

Self-service options reduce call volume.

Billing & Payments

Automated validation catches errors before bills go out. Flexible rate structures. Digital payments and auto-pay reduce delinquencies.

Accurate bills. Faster collections.

50% reduction in billing exceptions.

40% improvement in on-time collections.

Meter Data Management

Integration with AMI systems. Auto-validation flags anomalies before billing. Exception routing ensures problems get resolved.

Clean reads. Fewer exceptions.

95%+ read accuracy before billing.

Fewer adjustments. Cleaner audits.

Field Service & Work Orders

Mobile access to full account and asset details. GPS-enabled routing. Real-time status updates.

Jobs move faster. Crews stay informed.

35% more service calls completed per day.

Real-time field access to full records.

Asset Management

Every pipe, valve, grid - mapped and tracked. Maintenance history tied to each asset.

Know what you have. Know where it is.

100% asset visibility.

Maintenance history preserved.

Reports & Analytics

Pre-built dashboards for billing, collections, field ops, and compliance. Exportable reports ready in seconds.

Answers ready when leadership asks.

80% faster report generation.

Audit-ready documentation.

WHY SMART360 FITS YOUR NEEDS

What you're really replacing

Utility First Platform

Built for this. Nothing else.

Cloud-Native. Vendor Hosted

Cloud-native SaaS. Innovation first. SOC 2 aligned. NIST 800-53 certified.

All-in-One Platform

CIS, billing, meter data, service orders, assets. One login. One vendor.

25+ Built-In Integrations

ERP, Finance, Payments, AMI and more. Connects to What You Already Own.

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Success Story

Water Utility

Island Water Authority Reduces Costs by 47%

92%

decrease in billing errors

35%

more service calls

$1.2M

savings annually

Size: 28,000 connections

28,000 connections. How a municipal water district modernized operations with leak detection, consumer engagement, and field service management.

Read Full Case Study ->

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.

Reshimna William

Project Manager at Isle Utilities

SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.

John Mauli

IT leader at Island Water Authority

What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.

Doug Rosenberg

Business Advisor with Deep Utility Experience

Still Juggling Five Systems for One Job?

Billing. Meters. Field ops. Assets. Analytics. See how it works when everything's actually connected.

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Got Questions? We've Got Answers!

Can we start with SMART Billing and upgrade later?

Our pricing is based on the total number of active service connections your utility manages. This includes water, electric, gas, or wastewater connections. We count each service point as one connection, even if a single customer has multiple services.

Do you charge per user?

No, our standard implementation is included in the subscription price for all plans. We offer premium implementation services for complex migrations or custom integrations at an additional cost, but these are optional.

How are integrations priced (standard vs additional)?

Yes, you can upgrade your plan at any time. Downgrades are also possible at the end of your billing cycle. We'll work with you to ensure a smooth transition between plans with no service interruption.

How long does it take to deploy the software?

If your utility grows and exceeds your plan's connection count, we'll automatically adjust your billing for the additional connections at your current rate. We'll notify you if you're approaching a tier where a different plan might be more cost-effective.

How long does it take to deploy the software?

Yes, we offer multi-year contracts with additional savings. Two-year contracts receive an additional 5% discount, and three-year contracts receive an additional 10% discount beyond the annual billing savings.

How long does it take to deploy the software?

Basic data migration is included in all plans. The Professional and Enterprise plans include more comprehensive data migration services. Complex migrations from legacy systems may require additional services, which we can quote separately.

How long does it take to deploy the software?

All system updates are included in your subscription at no additional cost. The Essential plan receives quarterly updates, while Professional and Enterprise plans receive monthly updates. Critical security updates are deployed to all customers immediately.